White Glove Vanlines

We contracted white glove vanlines
didnt know they were a broker they contracted our items out to j&m relocations,afterwards j&m relocations charged us more then our quote by adding more cubic ft and weight then white glove quote didn't count , j&m relocations they lost and damaged our items it took them 1 month instead of 2 weeks to get some items and passed off someone elses furniture as ours took them another month to get our lost items and now damaged items.some can't be replaced & lied about breaking my chin cabinet.
white glove associates judy & alba were no help judy ignored calls & couldn't leave a vm as it was full. ,alba lied by saying she contacted j&m relocations and assured me they have our stuff delivered that they had to piggy back it with a load which was A LIE
we disputed our dep with our bank against the false charge by white glove they lied thier way out by showing my bank false information & the bank took back the money they reimburzed on white gloves lies.
anyone who inquires of using this combany DONT,THIER LIARS & THIEFS
anyone who had a bad experience
here is the website to the federal motor carrier safety association, the more complaints agaisnt this company maybe they will do something
here is the website

https://www.fmcsa.dot.gov/
its a website to complain about trucking company's
adot number 2899158
icc mc#974890.

Move size: 2 Bedroom Home Service cost: $2700

I've been scammed, like the other poster. Told I would have uniformed employees from the company but got some guys who were subcontracted. Told cost was for weight but when the subcontracted guys showed up had an extra $290 added because of cubic feet. Told would be delivered within 7-10 days but now just told that they have no idea where my stuff is and i'll get a call when it might be delivered. The one phone call returned was from a woman who said she was from "the moving company" and she kept me on hold while she had to look up the name of which company she was talking about.
best bet with one person named judy, sorry it's a busy moving season we have no idea where this mover is or when your things will be delivered but sometime but when they get around will give you a call.
no idea where my things are or when or if I will ever see them again,.

Move size: 1 Bedroom Home Service cost: $2700

My moving experience with this company was great. After all the horror stories I read and heard about, I was extremely nervous. I expressed this to the owner of the company (who took it upon himself to take time out of his busy schedule to get on the phone with me) that everything was in good hands. This was my first big move and I had to put ALL of my belongings on the truck and ship my car. You can imagine how nerve wrecking that is!! But customer service stayed with me along the way by keeping me updated throughout the process. I'm not usually one to write reviews but I was so pleased with this service that I just had to say something. My belongings arrived yesterday and they were in perfect condition. The company they subcontracted out to was extremely professional and friendly. I was very thorough with my inventory so there were no surprise charges at all. I would definitely recommend this company to anyone that is making a long distance move.

Move size: 1 Bedroom Home Service cost: $1556

My experience with this company was unethical. I trust them to move pieces that were valuable and sentimental to me. I did everything they asked and wanted the same in return since the contract stated it. Once my furniture arrived in Ga steps were outside which they were well aware of. I received a call from the driver of the moving team stating he will not unload my belongings unless I pay an additional unheard of amount. How do you think that made me feel and I was still in Fla?. Per the rules the first flight of stairs are free, any stairs after that will be an additional $75 and that's what we expected.
After my son in law phoned the office asking to speak to Frank (initial person of contact) I received a call from a lady stating there was a misunderstanding and the movers will be instructed to unload my furniture. They did by throwing every item that was loaded on that truck into my kids house. Many items were broken and not one item was assembled as previously stated. I would never recommend this company to anyone and I am very displeased with their actions.

Move size: 3 Bedroom Home Service cost: $6587

Horrible experience! Please never use these movers. I had an interstate move from PA to MA and also needed items to be packed. While the sales rep was professional and the quote was reasonable, the movers arrived at 11pm while their arrival window was from 4-8pm. I had to stay an additional night and take the plane to MA the next day. They did a very poor job with packaging my items. I have lost and damaged items and Judy the manager does not do anything about it. I recently filed a BBB complaint.

Move size: Studio Service cost: $1500

Completely clueless. This company is basically a middle-man for actual moving companies who know what they're doing.

I spoke to 5 different people and got different information from each. I actually had to reschedule a call because one of the CSRs had to take a personal phone call from their tax broker. I'm actually still waiting on a call from someone from two weeks ago in regards to when the truck will be arriving. (They obviously arrived, but I just thought that was hilarious that they said "Let me find out what's going on!" and completely ghosted.)

They will say that your estimate is weight based, which is totally false. Instead, you'll end up paying about $750-$1,000 more than your quote, making their "services" even way more overpriced.

They will also say that a cross-country move takes "about two weeks". It's been three and we still don't have our things.

Basically, stay away from these clowns. Nothing I can do about my situation besides learn from it.

Whatever, though. They have my money. Hope they enjoy it.

Move size: 2 Bedroom Home Service cost: $2400

Call a lawyer before signing anything with White glove!! They are an unprofessional, inaccurate, and untruthful organization. Anything from their estimates and coordination between themselves and third party vendors was the most disorganized I have ever experienced, seen or heard. They are good at taking your money but assume no pecuniary liability for blatant delays or seemingly holding hostage in delivery of your goods. Additionally they are unavailable the majority of the time to answer questions or hear and remedy concerns. All of their calls get transferred to cell phones and miraculously none of their voice mailboxes are not set-up. I would never recommend this business to anyone that wants a professional service. Absolutely horrible. Especially if you are a veteran stay away!

Move size: 4 Bedroom Home Service cost: $6900

Do not use this company! This is a third party company that hires outside moving companies and has no moving trucks as depicted on their website. When you speak to the sales person, there pitch is basically that White Glove will be providing top of the line moving services making you feel secure. They tell you to make your payments in installments. When the movers come to pick-up your belongings, this is when you actually find out they’re a different company once all your belongings are loaded; the other moving company gives you another document and they ask you to give the next installment in cash. White Glove is no longer your moving company nor responsible for your belongings. They claim that you get insured for 1000 dollars per cubic square feet during the sales pitch but in another breath they tell you when something goes wrong they are not responsible. The representatives that assisted me at White Glove are Judy and Brian. Brian is the quality insurance person. They are both useless because technically as they both stated they are not responsible and read my contract.
I can provide a laundry list of this horrible move:
-The third party (Always Affordable Moving and Storage) movers took the bed apart and left without the screws to the bed and removed the glass from the coffee table and left the glass behind (that was not caught until one -two days later by my husband) . I forgot about the Armour as well. I had to argue with the dispatcher and I mean he was extremely rude and disrespectful about coming back and getting the items left behind.
- The third party company will explain to you that they truly have nothing to do with White Glove and the information White Glove provided to me was false. I was supposed to get my belongings on Nov 1, 2017 base on the sales rep. The third party company told me 3-10 business days or longer.
- The third party company and White Glove totally ignored my request to have my belongings at my house before I had to leave for my business trip that began on Nov. 9th. So, you know what happened, they scheduled the move on the morning I had to leave for the business trip. Another argument that went as far as the third party dispatcher cursing and yelling at me and forcing me to pay a storage fee when I had already spoke and warned everyone a week before.
- After my business trip, I called again asking when my belongings were going to arrive. Another run around and no clear answers because, Judy and Brian basically said, they are not in charge and I am at the mercy of the third party company.

Basically, I paid White Glove 400 hundred dollars for sending me to a third party company that they are not affiliated with. I gave the third party company 489 dollars in cash during pick-up and I have to give them more if they deliver my belongings.

Their company is called White Glove Van lines meaning top notch service and they do not do anything for you but take your money, sell you to the highest bidder, ignore your requests and then tell you they are not responsible and read your contract. I started off with them pleasantly and now I just can not take it any more. Next, step is to call the police.

I am reporting White Glove Van lines to the BBB and moving transportation department.

Move size: Studio Service cost: $1283